About this notice
Capistrano Plumbing (capistranoplumbing.com) is run by Capistrano Plumbing.
What you tell us
When you send the form we keep what you type into it: your name, phone number, email, street address, city or town, the job, your timing and any notes, and the fact that you ticked the consent box.
If you phone us, our call provider, Twilio, records the number you called from, the time and how long the call lasted. Calls are forwarded to the business that will quote, and they are not recorded.
The site host keeps brief security logs (for example IP addresses). There are no advertising or tracking cookies.
How your details are used
Your details are used for one job: setting up the visit and quote you asked for, answering you, and recording where your request went.
Who receives your request
Your details go to the local plumber business that will price and carry out the job. We never sell them or pass them on for marketing. That business then looks after them under its own policy.
Our service providers are Web3Forms (the form), Twilio (the phone number) and Cloudflare (hosting), which handle data only to run those services.
How long we keep it
We hold requests for as long as the job and our records need them, never more than two years.
Your rights
You can ask to see your details, have them corrected, or have them deleted, under the privacy laws of your state (for example the CCPA in California). Send the request to hello@capistranoplumbing.com. The privacy regulator in United States handles complaints.
Changes
Any change to this policy is published here, with the date it changed.
Updated